First of all, I have to say that W at Times square is not a 5 star hotel! I stayed there twice and now conviced that it is definetely not a “5″.

It was a Helloween night when we first arrived. We’ve chosen this hotel becuase we wanted to experience something modern and original, like real New York style hotel in the best location. When we arrived by taxi, the bell man was dressed like a dark spider man and I was very scared. But it was fun. I expected nice stay.

The water running above the entrance hall reflects the light and beautiful.

We have entered the room and say a nice bed, “a starwood bed”. Very comfortable soft linen bed. But the room itseld was quite small. I understood, ok, it’s time square, I cannot expect huge room for standard room.

But then, my husband was looking for a remote control for TV which he could never find. He had to call to the receptionist and ask for the remote control.

The bathroom was quite spacy but I didn’t like how the towels are piled up.

and it was only shower! No bathtub! I thought I don’t need to request for a bathtub if you pay so much. But obviously, W has only 2 standard rooms equipped with bathtub.

Additionally, the rain shower is available but the water was not hot enough. The water from sink was hot enought but not from shower. I was really looking forward to the hot bath so it was double dissapointing.

When I went back to the bed room, a technical staff was working with TV. Not only the remote control was missing but TV was actually out of order. They said the room was just rennovated and not yet functioning well. They offered us free movie but who watch movie during one night stay in New Yor?

So what we needed was relaxing time between long flight until next meeting with friends. But it ended up with unsatisfying exprience. Since we already had a reservation for next week, we decided to complain at the reception in order to avoid same happening again.

This reception, I already had the ipression from the beginning that they are being manually friendly. As soon as we complained the situation, he freak out and asked for the manager. Who confirm as free internet access for our both stay.

We accepted their offer but there was no “turn down” service on this night.

W has trendy bar though. It was full especially Helloween night. We had quick drink after dinner, which was 2 beer and 1 water. We didn’t sign anything but on the next day, we have been charged for about USD60.00!! Upon our departure, we asked to the detail of this bill, which we haven’t receive any reply yet.

We returned again on next week. This time TV worked and I was able to enjoy hot shower. We also had “turn down service” for each nights.(but why we didn’t get this service on first night??) After staying for 2 nights, again we received a bill,, charging all our internet access!!! I really can’t believe how unorganize they are! The front desk manager confirmed us for free internet access but such an information was not in our record! Normally, even in 4 star hotel, you will share the information carefully especially once you received a complain. W cannot offer such a basic service!! As a result, we had to wait for a long time until they deduct the charges from our credit card. By the way, the mineral water in room was USD8.00. Since it was not in a bar, it looks like complimentary but actually it isn’t!

Three elevators running to the high floor. You need to insert your room key to access to each floors.

I just realized that I took such a less photo of this hotel because I was too unhappy with the situation.

Amenities were not bad. “bliss”, products sold in Sephora. This modern touched design matches to the hotel well.

A view from the hotel makes you feel that you are really in the center of Manhattan.

If I paid less, then I could accept whole issue. It is America, we are in New York, so it’s just like that. I am unsatisfied because the price just doesn’t meet it’s quality!!
We are still waiting for the reply from the person in accouting office regarding the bill for the bar..